FAQs

If you don't already have a GigSky account, YES, you will need to create an account to purchase a GigSky data plan.

If you already have a GigSky account, you can continue to use that account.

If you have any further questions, please contact GigSky Support at support@gigsky.com.

Before changing an eSIM label, we recommend keeping the labels for GigSky eSIMs as specified during download and installation. If you ever have service issues and need support, this will help us in providing assistance.

‍

If you want to change your eSIM labels:

• Go to Settings > Cellular.
• Under CELLULAR PLANS, tap the eSIM label you wish to change.
• Tap Cellular Plan Label.
• Tap the default label you want to select or type in the label name in Custom Label.

‍

If you have any further questions, please contact GigSky Support at support@gigsky.com.

‍

• Open the GigSky app.
• Your active data plans will be displayed.
• The eSIM profile to use for the plan will be shown to the lower right, under the heading eSIM Line. If you followed our instructions when you created the Custom Label for your downloaded eSIM, you should see a matching eSIM profile name under the SIMs heading. That should be set to ON.

‍

If you have any further questions, please contact GigSky Support at support@gigsky.com.

Never delete a GigSky eSIM unless asked to by GigSky Customer Support. Deleting an eSIM will also remove your GigSky data plan, which cannot then be restored.

If asked to delete your eSIM...

‍

iOS

• Go to Settings.
• Tap either Cellular or Mobile Data.
• Tap the plan that you want to erase.
• Scroll to the bottom and tap Delete eSIM.

‍

Android

• Open your phone's Settings app.
• Tap Network & internet > Mobile network.
• Select the eSIM you want to delete.
• Tap Delete SIM.

‍

If you have any further questions, or have deleted an eSIM by mistake, please contact GigSky Support at support@gigsky.com

The eSIM nickname is how we identify the eSIM on your device. For Apple iPhones, the default value is the name you assigned to your iPhone followed by "eSIM".

‍

To find your eSIM nickname

• Log into the GigSky App.
• If you have an active GigSky plan, the eSIM nickname will be displayed at the top of the screen.
• If you don't have an active GigSky plan, tap the menu icon (3 lines) at the top left of the screen.
• Tap eSIM to see the current nickname.

‍

To change the nickname of your eSIM

• Log into the GigSky app.
• Tap the menu icon (3 lines) at the top left of the screen.
• Tap eSIM.
• Tap the Nickname field, edit the contents to show the new nickname, and tap Save.

‍

If you have any further questions, please contact GigSky Support at support@gigsky.com.

Apple iPhone eSIM:

• Open the Control Center by dragging your finger down the screen from the top right.
• If you have an active GigSky eSIM, you will see "GigSky" at the top left, next to one of the signal strength meters. This shows that your GigSky eSIM is connected to a network.
• If you do not see "GigSky", you may not have your GigSky eSIM switched on. Go to Settings > Cellular, scroll down to SIMs, and turn on the GigSky eSIM. If you want to use it for cellular data, then go to Settings > Cellular > Cellular Data and select it from the list.

‍

If you have any further questions, please contact GigSky Support at support@gigsky.com.

No. The GigSky service is data only, so there is no phone number associated with a GigSky eSIM. Do NOT set your Default Voice Line to a GigSky eSIM plan. This will deactivate your voice line.

‍

If you have any further questions, please contact GigSky Support at support@gigsky.com.

In order to use GigSky’s service, your device must be unlocked. Here is how you can go about unlocking your device from a US carrier. If you didn’t get your device from one of the US carriers, please contact your home carrier about unlocking your device.

‍

Verizon

Unlocking happens automatically as long as you do the following:

• Purchase and activate your device on Verizon
• Keep your account current by making your payments on time
• 60 days after purchase, your phone will be unlocked automatically

This applies whether you paid for your device in full or if you’re on a payment plan.

Verizon unlocking policies

Verizon Customer Service: 1-800-837-4966

‍

AT&T

In order to have your device unlocked:

• The phone has to be linked to an active AT&T plan
• You paid in full when you bought the device
• You paid off your device installment plan early
• NOTE: it must be at least 60 days from the original purchase date.
• It must not have been reported as lost, stolen, or involved with fraud
• Your account balance is current and has no past-due bills

For AT&T PREPAID, you cannot unlock your phone until you’ve had six months of service.

If you meet all the requirements, you must complete the device unlock form on the AT&T website.

AT&T unlock guide

AT&T Customer Service: 1-800-331-0500

‍

T-Mobile

The prerequisites for unlocking a device on prepaid and postpaid plans are as follows:

• You bought the device through T-Mobile
• The phone must not have been reported as lost or stolen.
• Your account has to be in good standing.

Then, for Postpaid plans:

• Wait 40 days from the activation date.
• You must pay off the device in full.

Or, for Prepaid plans:

• Wait one full year from activation.
• If the phone was activated less than a year ago, you must have paid more than $100 in refills since activation.
• Only 2 device unlocks are allowed per year

If you meet all the requirements, request an unlock in your T-Mobile account or by calling T-Mobile customer service.

T-Mobile unlock guide

T-Mobile Customer Service: 1-800-746-0949

‍

Sprint

Sprint and T-Mobile have merged, and their device unlocking policies are nearly identical. Sprint’s prerequisites are:

• The device must be sold by Sprint
• The phone cannot be reported as lost/stolen, associated with fraud, or flagged for any reason
• Wait 40 days from activating on Sprint’s network
• All installments and lease bills must be complete. The device needs to be totally paid off.

If your device is inactive and no longer being used, you’ll need to contact Sprint’s customer service to request an unlock.

Sprint unlock guide

Sprint Customer Service: 888-211-4727

‍

Metro by T-Mobile

Formerly known as Metro PCS, Metro is now operated by T-Mobile. The unlocking procedure is slightly different to T-Mobile’s. The prerequisites are:

• You must purchase the device from Metro.
• The phone cannot be reported lost, stolen, or blocked.
• It must have been 180 days since the device was activated.

Apple devices are unlocked automatically. There are separate instructions for Android devices.

Metro unlock guide

Metro Customer Service: 888-863-8768

‍

Boost Mobile

Now Sprint has merged with T-Mobile, Boost Mobile’s customers are now part of DISH Wireless.

Boost Mobile won’t automatically unlock your phone or notify you whether you’re eligible or not, and you can only make an unlock request by calling Boost Mobile’s customer service line.

The prerequisites are:

• It must be a SIM unlock capable Boost Mobile device.
• It must not be reported lost, stolen, or blocked.
• The device has been active for 12 months or more on the account.
• The device’s account is in good standing and active.

Boost Mobile unlocking policy

Boost Mobile Customer Service: 833-502-6678

‍

UScellular

From 2016, most of UScellular’s phones have been sold as unlocked. You can find a list of the phones that are sold as locked on the UScellular website. These phones are locked for 120 days by default, but there are ways to unlock them sooner if you’re a postpaid plan user:

• Pay for your device in full and have an account in good standing
• Be a former customer who has completed all financial obligations to UScellular

Prepaid plan customers have to wait the full 120 days, after which the phone will be unlocked automatically.

UScellular unlocking policies

UScellular Customer Service: 888-944-9400

‍

You can find the list of compatible devices, along with the necessary information, here.

In a rare scenario, yes. From time to time, very heavy use in a single day may result in some diminished performance and certain high use activities, like video streaming, may be impacted. However, any restriction will only last for the remainder of that day and, by the next day, your original speed will resume.