U.S. Bank Altitude® Connect Visa Signature® Card and GigSky

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●   What is GigSky?

When traveling internationally, eligible cardholders can get data coverage almost anywhere they go with Visa and GigSky.

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GigSky is a simple solution for keeping people, teams and devices connected around the globe. U.S. Bank Altitude Connect Visa Signature cardholders can now use the GigSky app to access complimentary global mobile data when and where they want, in over 125 countries worldwide.

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Select a plan from the app, download an eSIM and connect on the spot—no physical SIM card required. They won't have to deal with frustrating roaming charges from their home mobile carrier, and they can say goodbye to slow international 2G.

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●   Who is eligible for this offer?

Any U.S. Bank Altitude Connect Visa Signature cardholder.

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●   What GigSky data plan will I receive with my eligible Visa Card?

U.S. Bank Altitude Connect Visa Signature cardholders can receive a 5 GB, 15-day complimentary cellular data roaming for use in over 125 countries.

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●   Once I’ve received my complimentary GigSky data plan, how long before I have to activate it?

Upon receiving a complimentary GigSky data plan at checkout in the GigSky app, cardholders have up to 30 days to activate it by connecting to the GigSky mobile network. At the end of this 30-day period, the GigSky plan is automatically activated.

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●   When does my plan start? Is it at the time of receiving the complimentary GigSky data plan or does it start once the GigSky plan is activated?

The GigSky data plan will commence after the plan is activated. Keep in mind you have up to 30 days upon receiving your complimentary data plan at checkout in the GigSky app before it is automatically activated.

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●   Can authorized users on my U.S. Bank Altitude Connect Visa Signature credit card account also get this benefit?

The offer may only be redeemed once per unique card number by the primary cardholder or authorized user, whoever activates first.

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Account Management

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●   How do I receive my complimentary GigSky data plan?

Eligible Visa cardholders must install the GigSky app on an unlocked eSIM-capable device, create a GigSky account and set up their eligible Visa card as the default payment method to access this benefit.

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●   What happens once my complimentary GigSky mobile data plan ends or if I have used all the available data?

In the event you have used all your allotted data on the complimentary GigSky data plan prior to the end of the 15-/30-day plan duration, you can still purchase an additional GigSky plan as needed. If your complimentary plan expired before you were able to consume your allotted data, you are eligible to receive additional complimentary GigSky data plans when using your Visa credit card. Only one GigSky complimentary data plan can be active at any given time.

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●   I have an existing GigSky data plan. Can I stack my complimentary GigSky data plan onto the existing GigSky data plan?

Unfortunately, this plan cannot be stacked onto an existing GigSky plan, but eligible cardholders will still be able to receive a complimentary GigSky data plan and then can choose to either continue using their existing GigSky plan until it expires / runs out of data or transition immediately to their complimentary GigSky data plan.

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●   Where can I find the end date for my complimentary GigSky Plan?

The plan will indicate whether it is a 15 or 30-day plan. The duration and end date will commence once your plan is activated. Keep in mind you have up to 30 days upon receiving your complimentary data plan at checkout in the GigSky app before it is automatically activated. You are able to see how many days remain before the plan is automatically activated and the number of days remaining on an activated plan in the plan dashboard found on the home screen of the GigSky App.

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Card on File

●   What happens if I use a different card than my default payment card to receive my complimentary GigSky data plan?

If you complete your order purchase with a payment method other than the Visa credit card set as the default payment method, you will no longer be eligible for a complimentary GigSky data plan and you will have to pay the retail price for one of GigSky’s plans.

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●   What happens if I have multiple cards saved on my profile?

You can have multiple cards saved on your account. Keep your Visa credit card set as your default payment method.

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●   My credit card was recently stolen or lost. I now have a new credit card number, what is going to happen to my benefit?

Don’t worry! In order to retain the benefit all you need to do is log in to your GigSky account and set your default payment method to your new Visa credit card.

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●   My credit card recently expired. I now have a new credit card number, what is going to happen to my benefit?

Don’t worry! In order to retain the benefit all you need to do is log in to your GigSky account and set your default payment method to your new Visa credit card.

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●   I use Apple Pay, Google Pay, or Samsung Pay as my default payment method, will I still qualify for the complimentary GigSky data plan if I default to a Visa card in my digital wallet?

In order to determine eligibility for the complimentary GigSky data plan, we will need to set up your Visa card directly into the GigSky app as the default payment method outside of Apple Pay, Google Pay or Samsung Pay.

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Customer Service

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●   Will my device work with a GigSky eSIM?

‍_‍‍_‍More information on which devices are eSIM-compatible can be found in the GigSky.com FAQ section.

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●   What do I do if my cellphone is locked to my carrier?

_‍More information on locked devices can be found in the GigSky.com FAQ section.

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●    Where can I find more information on using GigSky?

_‍More information including where to download the GigSky app, how GigSky works, and other information can be found here.

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●    I have an eligible Visa card but can’t see my complimentary GigSky Visa data plan. Whom do I contact?

Check the list of eligible Visa cards on the GigSky Visa landing page or in the GigSky app. If your card is listed but you are not able to see the complimentary GigSky Visa data plan, reach out to GigSky Care. If your card is not listed, contact your card Issuer.

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●   I need help with my GigSky data plan. Whom do I contact?

GigSky Care
Via email at: support@gigsky.com
Via Phone at: +1 650 924 9022 (USA) or +44 (0)203 608 0394 (United Kingdom)

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